MARKETING EMAIL

Congratulations on becoming a Master Solar Installer for CertainTeed!

We are delighted to partner with you and provide you with all the support you need to be successful. Perhaps the most important element of a successful installer-client relationship is trust, and we want to help you forge a strong relationship with your customers.  

Trust is a Seal of Approval (or Certification Badge)

We want your customers to know that when they choose your company, they are hiring knowledgeable, well-trained and credentialed installers. To that end, we’ve created a marketing kit for you. It contains artwork (a badge?) you may use for your website or other marketing purposes as a way to show your Master status within our Installer network. In addition, we provide technical and marketing support which includes marketing co-op funds and lead generation tools to help you grow your business.

Trust is Reliability

Also included in this kit is an example of the homeowner’s warranty we will provide your customer once their solar system is registered with us. CertainTeed provides the highest quality solar systems backed by the strongest warranty in the industry.  CertainTeed is part of Saint-Gobain, a company that was founded over 350 years ago, and we take pride in the fact that our strength is in our staying power and in our ability to honor our commitments.

There are two components to CertainTeed’s warranty: product and installation. 

Product Warranty

Our product warranties are standard in the industry and cover manufacturing or material defects in the product (10 years – 25 years depending on the product) and power production from the modules (25 years).  Though the warranties are standard, what is different is that you have only one warranty provider for all equipment as opposed to different warranties from the module manufacturer, inverter manufacturer, racking manufacturer, etc.  What’s more is if you have a defective product, we will reimburse you for your cost to replace that product (i.e., cost of a truck roll and time on site) – something that almost no other manufacturers do. 

Installation Warranty

Our workmanship warranty is unique in the industry. It covers the installation workmanship of the system for up to 25 years.  In practice, this means that we cover the actual installation of the products and will reimburse expenses needed to fix issues resulting from installation workmanship —even if the issues arise because of a mistake made on your end.

For homeowners and building owners alike, this protection means that CertainTeed will take care of just about any issue that might arise with products or their installation whether or not the original manufacturer or installer is still in business.  We don’t need to tell you that this is a very powerful selling point when competing against other solar installers.

Once again, welcome to the CertainTeed team! We are here for you so please don’t hesitate to reach out to your sales representative if you have any questions.

Thank you,